Had a crap experience last night at this restaurant, on the riverside in Phnom Penh. The robbers charged $12 for lok lak as it came with french fries instead of the normal $8 version, even though fries weren't ordered. The waiter didn't mention the price hike and it doesn't show in their printed menu either. The waiter was argumentative and bolshy and the manager said sorry that they weren't up front with their prices, but refused to take my complaint seriously. And a refund was out of the question. In the end I gave up as it was only a few dollars but their customer service sucks and I suggest every customer checks their bill to make sure the thieves aren't overcharging. The staff couldn't care less about individuals or couples, as they cater to big tour groups and family groups - their response at management level was pathetic and stubborn and they need to address customer care issues sympathetically before they hemorrhage business. Such blatant dishonesty is rare in my experience in Cambodia, which is why I was surprised by their refusal to resolve the issue.
Labels: Bopha Phnom Penh Restaurant